Privacy Policy
Last updated: 21 September 2026
This Privacy Policy explains how Creative Peak Pty Ltd (ACN 701 790 230) (“Creative Peak”, “we”, “us” or “our”) handles personal information collected through creativepeak.com.au and in connection with our business activities.
We respect your privacy and take reasonable steps to protect personal information entrusted to us.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to Creative Peak, we handle personal information in accordance with those requirements.
Personal Information We Collect
The personal information we collect depends on how you interact with Creative Peak and may include:
your name;
email address;
telephone number;
business or organisation name;
job title or other professional information;
information contained in an enquiry, project brief or message;
correspondence between you and Creative Peak; and
information reasonably required to prepare a proposal or quotation, administer a project or provide our services.
We may also collect professional or business contact information that is publicly available where it is reasonably relevant to our business activities.
We do not intentionally seek sensitive personal information through our website. Please avoid providing sensitive personal information through the contact form unless it is reasonably necessary for your enquiry.
How We Collect Personal Information
We may collect personal information when you:
submit our website contact form;
email, telephone or otherwise contact us;
enquire about Creative Peak or our services;
communicate with us regarding a current or potential project;
become or act as a contact for a client, prospective client, supplier, contractor or other business relationship; or
otherwise interact with us in connection with our business activities.
We may also obtain professional or business contact information from publicly available sources, including company websites, professional networking platforms, business directories and other publicly available professional or commercial sources.
You can browse our website without directly identifying yourself to Creative Peak.
How We Use Personal Information
We may use personal information where reasonably necessary to:
respond to enquiries;
communicate with prospective and existing clients;
understand project requirements;
prepare proposals, quotations and project documentation;
provide and administer our services;
manage client and business relationships;
coordinate contractors or specialist professionals involved in a project;
maintain and improve our website and business operations;
undertake business-development activities where permitted by law;
comply with legal or regulatory obligations; and
protect Creative Peak’s lawful business interests.
We do not sell personal information.
Where we send commercial electronic communications, we will do so in accordance with applicable laws, including relevant requirements concerning consent, sender identification and the ability to opt out of further communications.
You may ask us at any time to stop sending you marketing or business-development communications.
Contact Form
When you submit our website contact form, we collect the name, email address and message you provide.
We use this information primarily to respond to your enquiry and determine whether and how Creative Peak may assist you.
Our website is provided through Hostinger. Contact-form submissions are processed and stored through Hostinger’s website infrastructure, and Creative Peak receives notification of submitted enquiries.
Submitting an enquiry does not create a client relationship or oblige Creative Peak to accept or undertake a project.
Website Analytics and Cookies
Creative Peak does not currently use Google Analytics, Meta Pixel, Hotjar, Google Tag Manager or other optional advertising or behavioural tracking integrations on this website.
Our website provider, Hostinger, provides built-in website traffic analytics. Hostinger states that this functionality obtains traffic information through the Cloudflare content delivery network, does not use cookies and does not collect personal data for the purpose of providing website traffic statistics.
Creative Peak does not currently use optional advertising or behavioural tracking cookies on this website.
If we introduce optional analytics, advertising or other tracking technologies in the future, we may update this Privacy Policy and implement appropriate consent controls where required.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
website hosting, email, IT, cloud or technology service providers;
professional advisers such as accountants, lawyers or insurers;
contractors or specialist professionals engaged to assist Creative Peak with a project;
government authorities, regulators or other parties where disclosure is required or authorised by law; or
another party with your consent or where otherwise permitted by law.
We seek to limit any disclosure to information reasonably necessary for the relevant purpose.
Overseas Handling and Disclosure
Creative Peak works with a flexible network of specialist professionals, including professionals located outside Australia.
Where reasonably necessary for a project, relevant personal information may be disclosed to contractors or specialist professionals located overseas, including India.
We also use international technology service providers, including Hostinger, to operate our website and related services. As a result, personal information processed through those services may be stored or processed outside Australia.
Hostinger’s current privacy information states that personal information may be maintained, processed or stored in the United Kingdom, Netherlands, Lithuania or Cyprus, and in other jurisdictions where necessary to provide its services. The particular locations involved may depend on the services and infrastructure being used.
Where the Privacy Act applies, Creative Peak will take reasonable steps required by applicable Australian privacy law in relation to overseas disclosures of personal information.
Storage and Security
Personal information may be stored electronically by Creative Peak or by service providers used for website hosting, email, business administration or project delivery.
We take reasonable administrative, organisational and technical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no website, email system, internet transmission or electronic storage system can be guaranteed to be completely secure.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business and record-keeping purposes, or where retention is required by law.
Where the Privacy Act applies and personal information is no longer required for a permitted purpose, we will take reasonable steps to destroy or de-identify it, unless we are required or authorised by law to retain it.
Access and Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making a correction.
Where the Privacy Act applies, access to and correction of personal information will be handled in accordance with applicable Australian privacy law.
Requests can be made using the contact details at the end of this Privacy Policy.
Privacy Questions and Complaints
If you have a question, concern or complaint about how Creative Peak has handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate the matter.
We will consider your concern and aim to respond within a reasonable period.
If the Privacy Act applies to Creative Peak in relation to the matter and you are not satisfied with our response, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Third-Party Websites
Our website may contain links to websites, platforms or services operated by third parties.
Creative Peak does not control and is not responsible for the privacy practices, security or content of third-party websites or services.
We encourage you to review the relevant privacy information before providing personal information to a third party.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technologies, service providers or legal obligations.
The current version will be published on this website together with its last-updated date.
Contact
For privacy enquiries, requests for access or correction, or privacy-related complaints, please contact:
Privacy Contact — Creative Peak Pty Ltd
Postal correspondence only — no visitor access
Suite 1208, 530 Little Collins Street
Melbourne VIC 3000 Australia
Email: discuss@creativepeak.com.au
Phone: +61 422 778 266
